2015 Voice of the Customer NZ Research Presentation
Great Outcomes is excited to present the 2015 Voice of the Customer New Zealand Study. This research study explores Voice of the Customer (VoC) management practices and organisational experience in New Zealand today. The study outlines the practices and experiences of organisations across New Zealand relating to the collection, management and use of customer feedback and survey data and offers empirically driven insights and recommendations for the management and use of customer survey data.
Last November – December 2015 organisations in New Zealand were invited to respond to our survey about their expectations, approach and experience with VoC management.
The survey has produced incredibly useful and interesting insights about VoC practices and strategies used in New Zealand today. For example, the study found that while many have taken up VoC programmes, most (77%) are still relatively new initiatives and have been in place for only 5 years or less. Given this, respondents stated they have solid plans to develop further their VoC in 2016 to gain more from the activity. We look forward to sharing the many other great findings with you.
Join us either in Auckland or Wellington to hear insightful presentations by the research authors, Giles Potter and Kimberley Porter of Great Outcomes. Learn many practices about VoC that will improve your organisation’s programme further. If you’re about to embark on VoC, this is your chance to understand best practices and strategies from fact-based research and actual experience.
Date and Time: Wednesday 23 March, 3.30pm – 5.30pm
Venue: Auckland Tourism, Events & Economic Development (ATEED),
Gulf Boardroom, Level 8, 139 Quay Street, Auckland 1010
RSVP: Book your complimentary ticket before 18 March to secure your place.
Date and Time: Thursday 7 April, 3.30 – 5.30pm
Venue: West Plaza Hotel, 110 Wakefield Street, Te Aro, Wellington, 6142
RSVP: Book your complimentary ticket before 5 April to secure your place.
Join us for a drink, chat and something to eat after the presentation!
All attendees will receive a complimentary copy of the final report giving the status of best practices in Voice of the Customer management in New Zealand today.
Great Outcomes is grateful for the sponsorship provided by VIGIL Limited and the support, time and guidance provided by our Peer Review Panel.